Refund Policy

We want you to be happy with MoviesFlix. This Refund Policy explains when and how you can request your money back.

1. 10-Day Money-Back Guarantee

All paid plans (1, 3, 6, and 12-month, on both 1-device and 2-device tiers) are covered by a 10-day money-back guarantee starting from the date of activation. If the service doesn't work for you, contact us within 10 days for a full refund.

2. Eligibility

To qualify for a refund, your request must meet the following conditions:

• Submitted within 10 days of the activation date shown in your order confirmation.
• The account has not been used in a way that breaches our Terms of Service (e.g., credential sharing, reselling).
• You've given our support team a reasonable chance to resolve any technical issue first — most playback problems are fixed within minutes via WhatsApp.

3. Free Trials

Free trials are not paid orders and are therefore not eligible for a "refund" — you can simply choose not to continue after the trial period ends, with no obligation.

4. How to Request a Refund

Message us on WhatsApp or email support@moviesflix0.com with your order details and the reason for your request. We aim to confirm eligibility within 24 hours.

5. Processing Time

Approved refunds are processed within 5–10 business days, returned via the same payment method used for the original order wherever possible.

6. Renewals

Since subscriptions don't auto-renew, a "renewal" is really a new order, and the same 10-day guarantee applies to it independently.

7. Exceptions

We reserve the right to decline refund requests that show clear signs of abuse — for example, requesting a refund after extensive continued use well past the 10-day window, or repeated trial/refund cycling on the same identity.

8. Contact

Questions about a refund? Reach us at support@moviesflix0.com or via the Contact page — we're available 24/7.